What Questions Should I Ask Before Hiring a Web Designer?

Hiring someone to build your website is a big decision, especially for small businesses where every dollar matters.

The right web designer can help your business:

• look more professional

• attract better enquiries

• improve visibility online

• and support long-term growth

The wrong one can leave you with:

• a confusing website

• ongoing problems

• poor support

• unexpected costs

• and a site that still doesn’t generate results

Before hiring anyone, it’s important to ask the right questions so you understand exactly what you’re getting and whether the person or agency is the right fit for your business.

1. What’s Actually Included in the Price When Hiring A Web Designer?

This is one of the biggest areas where confusion happens.

Some website quotes only include:

• basic design

• a homepage

• template setup

Others include:

• SEO

• copywriting

• branding

• Google setup

• booking systems

• mobile optimisation

• training

• support after launch

Always ask for clarity around:

• number of pages

• SEO setup

• revisions

• integrations

• content writing

• support period

• extra costs

• ongoing fees

At BBB, we believe pricing should be straightforward and transparent so businesses understand exactly what they’re investing in.

2. Will I Own My Website?

This is a very important question.

Some businesses discover too late that:

• they don’t own their domain

• they can’t access their website

• they can’t edit anything

• or they’re locked into ongoing payments

You should always have:

• ownership access

• login details

• control over your domain

• and clarity about ongoing costs

At Buzz Business Boosters, clients receive full access and ownership of their website once complete.

3. Is SEO Included?

A website that nobody can find is not very helpful.

Ask whether the project includes:

• page titles

• meta descriptions

• heading structure

• keyword optimisation

• Google indexing

• Google Business Profile setup

• mobile optimisation

Many cheap websites skip this completely.

BBB includes foundational SEO setup as part of our Growth Package because visibility matters from day one.

4. Will My Website Work Well on Mobile?

Most visitors now browse websites on their phones.

Your website needs to:

• load quickly

• look professional on mobile

• be easy to navigate

• and make contacting you simple

A website might look fine on desktop but still perform poorly on mobile devices.

Always ask to see mobile examples of previous work.

5. Can I Update the Website Myself Later?

Some business owners want complete control. Others prefer ongoing support.

A good setup should allow flexibility.

At BBB, we build primarily on Wix because it’s:

• easy to manage

• secure

• scalable

• and user-friendly for non-technical business owners

We also provide training if clients want to manage updates themselves later.

6. What Happens After the Website Goes Live?

Many people focus only on launch day.

But support after launch is just as important.

Ask:

• Is support included?

• For how long?

• What happens if something breaks?

• Can I request updates?

• Is ongoing help available?

BBB includes 30 days of post-launch support to help clients settle into their new website confidently.

7. Do You Have Experience With Small Businesses Like Mine?

Not all designers understand small business realities.

A good designer should understand:

• customer behaviour

• lead generation

• trust building

• local visibility

• practical business goals

At BBB, we work specifically with:

• tradies

• therapists

• consultants

• coaches

• startups

• and service-based businesses across Australia

Everything we create is focused on practical growth, not just appearance.

8. How Long Will the Project Take?

Timelines matter, especially if:

• you’re launching a business

• rebranding

• running promotions

• or trying to improve visibility quickly

Ask:

• estimated timeline

• what’s needed from you

• revision process

• delays that may affect launch

Most BBB website projects are completed within 3–4 weeks, depending on scope and content.

9. What Platform Do You Recommend and Why?

Different platforms suit different businesses.

A good designer should explain:

• why they recommend a platform

• ease of use

• scalability

• maintenance

• SEO

• e-commerce suitability

• future flexibility

Avoid anyone who pushes a platform without explaining why it suits your business specifically.

10. Will This Website Actually Help My Business Grow?

This is the most important question of all.

A website should not just “exist.”

It should help your business:

• build trust

• improve visibility

• generate enquiries

• simplify customer communication

• and support long-term growth

That requires strategy, not just design.

Why Businesses Choose BBB

At Buzz Business Boosters, we combine:

• real-world business experience

• practical digital strategy

• SEO

• branding

• systems

• and honest support

We don’t just build websites.

We help small businesses create connected digital foundations that actually support growth.

Final Thoughts

Hiring a web designer shouldn’t feel confusing or risky.

The right support should make your business feel:

• clearer

• more professional

• more visible

• and easier to grow

Asking the right questions early can save you time, money and frustration later.

Need Help Understanding What Your Business Actually Needs?

Book a free 20-minute strategy call with Buzz Business Boosters.

We’ll help you understand:

• what’s worth investing in

• what your website really needs

• what platform suits you best

• and the smartest next step for your business

Clear advice. Practical support. No pressure.

Not sure whether DIY or professional support is the right fit for your business?

Let’s talk through your options and help you choose the smartest next step.

Get in Touch